GFI Helpdesk

Companies are abandoning customer service based on shared mailboxes like support@company.com. Shared mailboxes have a negative impact on team responsiveness, productivity and turnaround time for requests. With the GFI Helpdesk solution, customer inquiries are handled in an organized and timely manner.

Easily manage your customers' requests and provide them with the technical support they need

• GFI HelpDesk is a service desk software that integrates technical support functions
• Customers can easily log tickets via email, chat or other applications
• Support departments can view, create, assign, and close tickets, while helpdesk notes streamline collaborative problem solving across your organization
• Teams can create rules for automatic responses and assign requests based on content, type or type

Get key information about your customer's activity

• GFI HelpDesk can connect and record every customer activity with your business. Report page views, orders, shipping history and help desk search phrases. Statistics are available in real time
• Support teams can learn much more about the customers they are helping. This streamlines the request fulfillment process as well as makes the entire team's job easier

Technical support at the highest level

• Standard and personalized reporting - GFI HelpDesk comes with a comprehensive reporting tool and a range of additional features to ensure and support the highest quality of service requests
• Multi-language - Support your customers in multiple languages
• Create your own knowledge base - Create your own set of instructions or answers to frequently asked questions
• SLAs - Create response time SLAs/conditions for the customers who need it most
• Powerful theme engine to fully customize the look and feel of GFI HelpDesk making it match the look and feel of your front facing sites giving one unified experience for your customers