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GFI Helpdesk

Manage support issues with an all-in-one helpdesk.

Companies are abandoning customer service based on shared mailboxes like support@company.com. Shared mailboxes have a negative impact on team responsiveness, productivity and turnaround time for requests. With the GFI Helpdesk solution, customer inquiries are handled in an organized and timely manner.

 

 

Easily manage your customers' requests and provide them with the technical support they need

  • GFI HelpDesk is a service desk software that integrates technical support functions
  • Customers can easily log tickets via email, chat or other applications
  • Support departments can view, create, assign, and close tickets, while helpdesk notes streamline collaborative problem solving across your organization
  • Teams can create rules for automatic responses and assign requests based on content, type or type

 

 

Get key information about your customer's activity

  • GFI HelpDesk can connect and record every customer activity with your business. Report page views, orders, shipping history and help desk search phrases. Statistics are available in real time
  • Support teams can learn much more about the customers they are helping. This streamlines the request fulfillment process as well as makes the entire team's job easier

 

 

Technical support at the highest level

  • Standard and personalized reporting - GFI HelpDesk comes with a comprehensive reporting tool and a range of additional features to ensure and support the highest quality of service requests
  • Multi-language - Support your customers in multiple languages
  • Create your own knowledge base - Create your own set of instructions or answers to frequently asked questions
  • SLAs - Create response time SLAs/conditions for the customers who need it most
  • Powerful theme engine to fully customize the look and feel of GFI HelpDesk making it match the look and feel of your front facing sites giving one unified experience for your customers
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Test a product

On local martkets Bakotech Group operates through a well-established partner network, including over 1,000 active dealers. Key IT-integrators and are involved in the realization of large-scale projects concerning implementing solutions for end-customers from various segments of business. Bakotech's business strategy is True Value Added Distribution or in other words - project oriented distribution.

We are providing our partners with a wide range of services such as PR, co-marketing activities, pre post-sales support, trainings for partners and end-customers, PoC, PoV, solution consulting, implementation support and technical support.

Contact Us

Bakotech Sp. z o.o.

ul. Drukarska 18/5

30-348 Kraków

Poland

Company information

VAT ID 6762466740

REGON 122894922

KRS 0000467615

Contact

tel. +48 12 340 90 30

office-cee@bakotech.com

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